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Gettin' good players is easy. Gettin' 'em to play together is the hard part. —Casey Stengel

Different sectors have different issues, and this page gets users oriented quickly.  Please join our forums to share your ideas. Note:  Numbered links refer to terms in The GM's Index of Terms   New users might take 15 minutes to click around to get familiar with its definitions, discussion questions and resources.

Management advisors of all types--law firms, accountants, consultants and so forth--can use the Center's tools and training to assess quickly a client's or prospect's issues.  We define "trusted advisor" as someone who is trusted to ask just the right question as just the right time. Top

Where to start:  The Table of Priorities(tm) has proven an excellent sales tool, and the Center's trainers are available to craft an approach useful for your field.  Contact us if you are interested in become a certified Trainer for the Center.

Management issues can connect in different ways for a family business. For example, "Succession" means a great deal more for a family business: it includes issues about 1.4 Governance, 5.2.1 Organizational design, 5.4 Training and development, among others. It's the nature of family businesses to promote people before they’re 100% ready for a new management role: our trainers can help.  Top

Where to start:
Family business managers, owners and board members might also want to visit term 1.4.3 Family business.

The success of franchisors and OEMs is hugely correlated to how well their franchisees and dealers are managed. The Center's management training (vs. operational training) can help these small businesses raise their game. Through our affiliate we will be able to customize the Recommended Resources and knowledge base of Best Practices. Top

Where to start:
Franchisors and OEMs can start with a small pilot using the Table of Priorities™. We can then gauge how these tools and training can be designed for the field staff and the franchisees or dealers.


More elected officials are demanding government "act like a business." The GM's Index of Terms is a good place to start, though certainly some management practices are applied differently in government, such as organizational design, financing, budgeting and forecasting. And it's also true agency managers have important things to teach the private sector: making long-term decisions, consensus-building and managing at a large scale. Top

Where to start:
An early step might be to explore 5.1.4 Project management. Projects with big teams shouldn’t start until after everyone’s agreed on common terminology and principles. Our Training Bureau can make things simpler and clearer--which helps when you’re in the public eye.


Some healthcare managers use a management language with different "pillars." But it would be easier to learn revenue-enhancement or cost-savings ideas from other industries if healthcare shared the same vocabulary. Outside board members will be more familiar with the terminology of The GM's Index of Terms. Top

Where to start:
Healthcare managers might want to explore a few key terms of this standard management language: 6.2 Managerial accounting, 1.2.3 Differentiators, 3.2.1 Workflow analysis, and 3.4.1 Vendor management.

Large businesses with experts in different offices often understand basic concepts differently. The Center and The CMTP Index help large teams develop a standard toolkit and vocabulary. Global members can translate these issues into different languages  Succession planning is often a big issue:  5.6.4 Succession planning. Public companies have particular governance and reporting issues: those members might explore the Recommended Resources at 1.4.1 Board of Directors and at 1.1 Ethics & the lawTop

Where to start:  First, identify all the terms relate to your team's discipline.  Then share them with colleagues to learn if you define and understand key concepts in the same way.  It is better to know you disagree than to plow ahead with fundamentally different approaches.

Some management practices are unique to mission-driven organizations: 2.4.6 Advocacy, 5.1.5 Volunteer management and 6.4.3 Fund development. The semantics of management can also differ: for example, service agency or school managers might prefer "Outreach" to "Marketing." But many foundations and school boards are urging non-profits and schools to be run "more like a business," so the Center's general management certification will be a fast and effective way to gain these skills. Top

Where to start: It is possible to switch to more familiar semantics when non-profit or school members use the editable tools, like the 1-page Goal Tree, which helps everyone stay focused on the mission of the organization.

"The Center's Training Bureau helped us consolidate four agencies into one by using their Integration Checklist. It was rigorous, but our boards and funders were impressed by and supportive of this huge project." — Marcia Hendrickson, Executive Director


Small business owners and managers wear many hats. These busy entrepreneurs ask big questions: How can I grow my business? How can I help all our people be more productive? What new products or services should we be working on? And, what are we missing? Top

Where to start:
Be aware that big questions like, how can we grow? might really be about several management practices. Completing our 1-Page Table of Priorities™ will get you and your teams get focused fast on the key issues, and our Training Bureau can help you put their ideas to work right away.


Some start-ups are launched by people with little management experience or training. The Center provides an at-a-glance map of all the issues you might need to consider. Top

Where to start: New entrepreneurs might click through The GM's Index of Terms while sitting next to a mentor. This checklist will help you sort your priorities and the Recommended Resources will quickly teach you the fundamentals about the issues you face. Go to your local SBA office to learn about SCORE, Small Business Development Centers and other free resources dedicated to you.


It’s great to start your management education with a sturdy framework. Learning is more fun when you can connect all that you’re studying. How do marketing and sales relate? How do sales link to operations? What are the human resource implications of new product development? Great managers ask questions that help everyone see how they need to work together. Top

Where to start:
The Center has plans to offer a certification in general management which will focus on the terms and practices connect when making a major decision.

We help people achieve great things together.


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